Rules on returns

Changed your mind? You have the right to return your order.

You have 14 days from the day you receive your parcel to withdraw from the contract without giving any reason. After you submit your withdrawal statement, you have a further 14 days to send the goods back to us. The whole process is handled by our simple online withdrawal wizard, which guides you step by step and prepares the required documents for you.

Good to know before you return

• No account needed – you can start your return without logging in. All you need is your order number (it is in the e-mail confirming your order) and the e-mail address or phone number you used when ordering. If you do have an account, you can also open the wizard from your order list.
• Condition of goods – please return items in their original condition. While the goods are in your possession, you are responsible for keeping them safe and taking reasonable care of them. You may try an item on, as you would in a shop; you are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
• Return shipping – you arrange and cover the cost of return shipping yourself, using the carrier of your choice. We do not provide a prepaid return label. We recommend a tracked service, as you are responsible for the parcel until it reaches us. For bulky items that cannot be returned by ordinary post, such as racing seats, the cost is estimated at a maximum of approximately EUR 25.
• Where to send – returns go to our address in Warsaw, Poland. The exact return address is shown in the withdrawal wizard and in the documents it generates.
• Exceptions – if we delivered the wrong item, or the item is damaged or defective, contact us first at info@rallymerchandise.eu and we will sort out the return at our expense.

How to return in three steps

1. Start your return. Open the withdrawal wizard and enter your order number together with the e-mail address or phone number from the order (or log in and pick the order from your list). Select the item you want to return and your preferred refund method, then print and sign the withdrawal statement.
2. Send the parcel. Pack the goods together with the signed statement (you can reuse the original box) and seal it well. Ship it to the return address shown in the wizard, using any carrier you like. We recommend keeping your tracking number.
3. Get your refund. You will receive your refund using your chosen method no later than 14 days after you inform us of your withdrawal — usually sooner. We refund all payments received from you, including the standard delivery cost. We may withhold the refund until we receive the goods back, or until you provide proof that you have sent them, whichever comes first.

Sending the statement by e-mail to info@rallymerchandise.eu or by post to our registered office is equally valid — the wizard is simply the fastest way, because it prepares the paperwork for you and confirms receipt straight away.

Please note that tickets and passes for sporting events with a specified date are excluded from the right of withdrawal, as set out in our Terms of Service.

The direct cost of returning the goods is borne by the customer, in line with the withdrawal instructions attached to the Terms & Conditions. Please note that for deliveries outside the European Union, any import duties or taxes originally paid are handled according to your local customs rules.